The terms chat and IM are sometimes used interchangeably. However, they can have slightly different meanings: IM is especially suited for one-on-one communication, but its possible to send messages to multiple people at once. IM is technically a kind of chat, and some IM services use the term chat instead.

What is the difference between message and chat?

Messaging works across channels (owned or third-party) and across devices. While live chat is typically located on a companys web site or in an app, a company with a holistic messaging solution can be contacted in that context and on social channels too — but its all part of the same conversation.

What do you mean by instant messaging while chatting?

Instant messaging (IM), form of text-based communication in which two persons participate in a single conversation over their computers or mobile devices within an Internet-based chatroom. The software establishes a direct connection between users so they can talk to each other synchronously, in real time.