Manage and customise policy Well need to speak to you to do this, so please call us on 0333 321 9801 so we can help.
You can get in touch in the following ways:By emailing us at customerrelations@hastingsdirect.com to discuss an existing complaint.By filling in our online form to make a new complaint.By calling us on 0333 999 8904 our lines are open Monday to Friday from 9am to 5pm.By writing to us at: Customer Relations Manager.
Who underwrites Hastings Direct home insurance?
Advantage Insurance Company Limited History of Hastings It now has more than 3,000 employees across its Bexhill, Leicester, London, and Gibraltar offices. It also has more than 2.7 million live customer policies, with 90% directly underwritten by Gibraltar-based insurer Advantage Insurance Company Limited.
Does Hastings Direct have live chat?
Hastings Direct Live Chat aims to provide the best products, great value and a simple, straightforward service. To access the Live Chat, click on the My Account tab on the website homepage to log into your account.
Is Hastings insurance the same as Hastings Direct?
Hastings Direct is a trading name of Hastings Insurance Services Ltd, and is part of the Hastings Group, a company listed on the London Stock Exchange. Hastings Insurance Services offers policies under several brands: Hastings SmartMiles telematic (black box) insurance. Peoples Choice.
Does windscreen replacement count as a claim?
Do you have to declare a windscreen claim to your insurer? Yes. If youve had a windscreen repaired or replaced within five years. However, it shouldnt effect your premium.
Can I cancel my Hastings Direct policy online?
To cancel your car insurance policy with Hastings, you can call them on 03333219801. You cant cancel your Hastings car insurance online.
Who acquired Hastings Direct in 2020?
Rand Merchant International In August 2020 it was announced that the company would be acquired by a consortium of the South African business, Rand Merchant International, and the Finnish insurer, Sampo Group, for £1.7 billion. The transaction was completed on 16 November 2020.
What does fault claim mean?
A “fault” claim is recorded when an accident is either: the drivers fault. not the drivers fault, but the cost cant be claimed from another party – for example, if a parked car is hit and the other driver cant be found.
How do I speak to someone at Hastings Direct?
If you need to speak to a live customer service representative in Hastings Direct customer service you need to dial 0333-321-9800.
Is there a free phone number for Hastings Direct?
Please call us on 0333 321 9790 so we can help.
Is Hastings Direct number free?
The Hastings Direct customer service helpline number 0800 035 4801 is free to call and will be your primary way to get in touch with them for your insurance policy queries.
How much does it cost to repair windscreen?
Thats why its important to quickly replace your cracked windscreen after its damaged. However, windscreen replacement can be costly and prices commonly range from $200 to $600, depending on the make and model of your vehicle. In some rare cases, car windscreen replacement can even cost up to $1000.
Will I lose my no claims bonus if I claim for windscreen?
If I claim for windscreen damage, does it affect my NCD? No, with LV= car insurance, windscreen claims dont affect your no claim discount. For example, if you get a chip in your windscreen and it needs to be repaired or replaced, youll have to pay an excess - but you wont lose any of your NCD.
Does it cost to cancel car insurance?
You shouldnt have to pay a cancellation fee, although some companies may try to charge you. You will however have to pay for the days youve been insured. If you paid for the policy in one lump sum, youll most likely get the rest of your money back, less the cost of the amount of days you were insured.
Who is the parent company of Hastings Direct?
Sampo Group Hastings Group (Consolidated) Limited Hastings Insurance/Parent organizations
Who is Hastings Direct owned by?
the Hastings Group Hastings Direct is a trading name of Hastings Insurance Services Limited, and is part of the Hastings Group.
Why has my insurance gone up after a non-fault accident?
Yes. Your premiums could go up after youve declared a non-fault claim because your insurance provider may decide that the reason for the claim – even though it wasnt your fault – is more likely to happen again. For example, if your car was struck while parked, your insurer might think your chosen spot is more risky.
Do I lose my no claims if someone hits me?
A no claims bonus (NCB), or more correctly a no claims discount, is awarded if you dont claim in the latest policy year. Even if you have an accident that wasnt your fault – youre hit by an uninsured driver, or your car gets stolen – you could lose your NCB, and your premium could even go up at renewal.
Are 0800 numbers free on mobile?
0800 and 0808: Freephone Calls are free of charge from all consumer landlines and mobile phones. If you are calling from a business phone, you should check with your provider whether there will be a charge for calling 0800 or 0808.